Self-Help

Quality Teleservices Makes It Easy…

AUTO PAGE

This feature lets you have outside callers internally page you after they’ve been forwarded to your voice mailbox and are listening to your personal greeting.

How To: Quick Page

LEAVING MESSAGES

If you call another station that is busy, doesn’t answer, or is in DND mode, you will be transferred to the voicemail box.

How To: Answer & Place Calls

LIVE CALL SCREENING

Message monitor mode, also known as live call screening, lets you hear a caller leaving a message in your mailbox, just as with your home answering machine.

How To: Live Call Screening

MESSAGE DELIVERY

When your mailbox receives a new/urgent message, the system will call the message delivery number you programmed and say, “You have messages. Please enter your password.”

MESSAGE RECYCLE BIN

The ESI system stores your last 10 deleted messages in a Recycle Bin. You can recover or “un-delete” any messages that may have been deleted in error.

OFF-PREMISES REACH ME

Your ESI Phone System can deliver your calls to any off-site phone number of your choice.

REMOTE VOICEMAIL ACCESS

This feature shows you how to access your voicemail from outside of the ESI system.

VIRTUAL ANSWER

This feature plays a greeting to a caller when your extension is busy, and gives the caller the option to remain on hold or press 1 to go directly to Voicemail.

HOW TO E-FAX / PC to FAX

This feature offers three options for faxing services: Email to Fax; Web to Fax: PC to Fax.

USING A WIRED HEADSET

This feature lets you use a wired headset with your phone unit.

BUTTON MAPPING ON 60 IP & DIGITAL

QTI pre-programs some commonly-used feature keys on the 1st (top) page of your display screen.

DELETE A PROGRAMMED BUTTON

This feature allows you to delete how a button is programmed.

FEATURE KEYS – FLASH, REDIAL, RELEASE

This feature allows you to set up “Special” or featured buttons on your phone.

How To: Feature Keys

Call Waiting, Flash, Virtual Answer

HOW DOES ACD WORK

An ACD (automatic call distribution) department is made up of agents who, when logged on, can receive calls for that department.

PROGRAM BUTTON VirtualMB & GenMB

This feature lets you program a button for your Virtual mailbox and General mailbox.

PROGRAM BUTTONS

How to program your main feature key buttons.

How To: Program a Key

RENAME EXT AND NAME DIRECTORY

How to change your displayed name on an extension & how to name your directory.

TIME CHANGE

This can be done from any telephone, and will correct the time on ALL telephones.

PERSONAL GREETING REMINDER

If you frequently change your personal greeting, use this option; it sets your station to remind you of your current greeting.

RECORD & QUICK MOVE

Impromptu meeting in your office? Want to remember details of a call? Now you can record the conversation and automatically save it to your voicemail OR send it to others.

How To: Record

How To: Quick Move

RECORD AA & DIRECTORY NAMES

This feature lets you record your company’s verbal menus.

RECORD HOLIDAY GREETING

Use this feature to create a Holiday voicemail greeting.

RECORD AA, GUEST MB, GEN MB

This feature lets you record your Auto Attendant, Guest mailbox and General mailbox greeting messages.

RECORD HOLIDAY GREETING

Use this feature to create a Holiday voicemail greeting.

RECORDING PERSONAL GREETINGS

This feature lets you record your Personal voicemail greeting.

How To: Personal Greeting Keys

The Quality Teleservices Inc. emergency service is available for you around the clock: 800-803-7030